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Article 9 — Quick Guide (1‑Pager for Residents)

  • Emergency: call 09542306798 (guard).

  • Non‑emergency security: email security@pethoa.com with Incident Form.

  • Billing dispute: email finance@pethoa.com.

  • Other complaints: email complaint@pethoa.com.

  • Include: date/time, location, parties, description, photos/vid, your name & lot.

  • Expect acknowledgment in [2 business days], mediation within [7–14 days], resolution within [15 days].

  • Appeal to Board within [7 days] if unsatisfied.

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