Step 1 — Choose the right channel
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Emergency / in progress: Call 09542306798 (guard on duty).
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Security but non‑emergency: Email security@pethoa.com with the HOA Incident Form.
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Billing dispute: Email finance@pethoa.com with your SOA No. and proof of payment.
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Other complaints (behavior, nuisance, rules, common areas, officer conduct): Email complaint@pethoa.com.
Step 2 — Include minimum details
Date/time; exact location; names/addresses (if known); clear description; photos/videos; your name, lot/block, phone/email.
Step 3 — Receive acknowledgment
You’ll get an acknowledgment with a reference number within [2 business days]. Use it for follow‑ups.
Step 4 — Investigation / mediation
The Committee may request statements, evidence, or a meeting. Mediation is attempted first for neighbor‑to‑neighbor issues.
Step 5 — Resolution
A written resolution is sent within [15 calendar days] from acknowledgment (or you’ll be told why more time is needed).
Step 6 — Appeal
If unsatisfied, you may appeal to the Board within [7 calendar days]. Only after the Board issues a certification of non‑settlement may cases be elevated to regulators.
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Security (emergency/non‑emergency): 09542306798 • security@pethoa.com
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Billing disputes: finance@pethoa.com
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Other complaints / Grievance: complaint@pethoa.com