Appeal window
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File a Board Appeal within [7 calendar days] of receiving the resolution.
What to include
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Original reference no.; resolution copy; grounds for appeal; any new evidence.
Outcome
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The Board may affirm, modify, or remand for further action. If unresolved, the Board may issue a Certification of Non‑Settlement, after which you may elevate to the proper regulator.
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Security (emergency/non‑emergency): 09542306798 • security@pethoa.com
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Billing disputes: finance@pethoa.com
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Other complaints / Grievance: complaint@pethoa.com