Mediation
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Scheduled within [7–14 days] of acknowledgment where practical.
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Neutral facilitator (Grievance Committee) guides solutions and undertakings.
Hearing
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If unresolved, a formal hearing is set. You’ll receive a Notice of Hearing with date/time/place and issues.
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You may bring relevant evidence and a representative; both sides are heard; minutes are taken.
Decision
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A written resolution (findings, rule cited, corrective actions/penalties if any) is issued.
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Non‑compliance may lead to further action per Board rules.
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Security (emergency/non‑emergency): 09542306798 • security@pethoa.com
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Billing disputes: finance@pethoa.com
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Other complaints / Grievance: complaint@pethoa.com