Useful evidence
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Photos/videos (original files; avoid edits).
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Screenshots/links (e.g., public posts).
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Witness statements: who/what/when/where/how signed with contact details.
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For repeated issues, keep a log (dates/times, short notes).
CCTV footage
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See Security KB: CCTV Policy for requesting copies; email security@pethoa.com with date/time/location and reason.
File naming
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Use:
RefNo_[Lot-Block]_[YYYYMMDD]_[short topic].*
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Security (emergency/non‑emergency): 09542306798 • security@pethoa.com
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Billing disputes: finance@pethoa.com
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Other complaints / Grievance: complaint@pethoa.com