Scope
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Complaints about neighbors, noise/nuisance, security incidents, use of common areas, rule violations, and HOA officer/staff conduct.
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Billing disputes (SOA, penalties, payments) are handled under Finance (see Finance KB: Article 8).
Principles
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Fair, documented, no retaliation.
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Due process: notice → chance to explain → evidence review → written resolution → right to appeal.
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Confidentiality: shared only with persons who need to know.
Who handles what
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Security matters: Peace & Order Committee (coord w/ guard). Contact: security@pethoa.com / Guard 09542306798.
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Billing disputes: Finance Desk. Contact: finance@pethoa.com.
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All other complaints: Grievance & Adjudication Committee via complaint@pethoa.com