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Article 8 — Anti‑Retaliation, Confidentiality & Data Privacy

No retaliation against any good‑faith complainant or witness.
Identities and case files are confidential and shared only with those who need to know.
Personal data is handled per the Data Privacy Act and HOA policy; records retained for [x years].

Article 1 — Complaints & Grievances: Policy Overview

Scope Complaints about neighbors, noise/nuisance, security incidents, use of common areas, rule vi...
Article 2 — How to File a Complaint (Step‑By‑Step)

Step 1 — Choose the right channel Emergency / in progress: Call 09542306798 (guard on duty)....
Article 3 — Evidence & Documentation Guide

Useful evidence Photos/videos (original files; avoid edits). Screenshots/links (e.g., public pos...
Article 4 — Mediation & Hearings (What to Expect)

Mediation Scheduled within [7–14 days] of acknowledgment where practical. Neutral facilita...
Article 5 — Board Appeal & Escalation (Certification of Non‑Settlement)

Appeal window File a Board Appeal within [7 calendar days] of receiving the resolution. What to ...