Due process
-
Notice of Violation (facts, rule cited, cure period).
-
Meeting/Hearing with Peace & Order/Grievance Committee.
-
Resolution (compliance, fine, suspension of access privilege, or referral to authorities).
-
Appeal to the Board within [x] days of receipt.
Serious cases
-
Immediate referral to law enforcement in cases of violence, threats, or crimes.
-
Emergency (Security Guard on Duty): 09542306798
-
WhatsApp Security Channel: https://chat.whatsapp.com/FItssJg1x5kIx9Re4Va2xW
-
Non‑Emergency / Reports: security@pethoa.com
-
Finance (payments): finance@pethoa.com
-
Security (emergency/non‑emergency): 09542306798 • security@pethoa.com
-
Billing disputes: finance@pethoa.com
-
Other complaints / Grievance: complaint@pethoa.com